Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
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Explore Our Pet Transport and Boarding FAQs
Discover essential information about our pet transport and boarding services. Your questions are important to us, and we’re here to help you every step of the way!
Your Pet’s Journey Starts Here
Discover the essential information you need about our pet transport and boarding services. We ensure your pets are safe, comfortable, and well-cared for during their stay with us.
Your Pet’s Journey Starts Here
Discover the essential information you need about our pet transport and boarding services. We ensure your pets are safe, comfortable, and well-cared for during their stay with us.
What Our Clients Say About Us
★★★★★
Average Rating: 4.8 out of 5 based on 150 reviews
Happy Customers
The service was outstanding! My pets were well taken care of, and I felt at ease knowing they were in good hands.
★★★★★
Sarah Davis
Best Pet Care Experience
I had a wonderful experience with Lower Hey. The facilities are clean, and the staff is friendly. My dog came home happy and healthy!
★★★★★
John Smith
Exceptional Pet Transport Service
I used Purrfect Pet Transport for my dog’s journey to France, and I couldn’t be happier. The team was professional, caring, and kept me updated throughout the process. Highly recommend!
★★★★★
Emily Johnson
Reliable and Caring Boarding
Lower Hey boarding kennels provided a safe and loving environment for my cat while I was away. The staff were attentive and genuinely cared for the animals. I will definitely return!
★★★★★
Michael Brown